Shipping & Returns

Order Processing Times

Allow us to process your order within 1-3 days. 

Shipping Types & Times to Latvia, Lithuania, and Estonia

We offer FREE standard shipping with all orders. Please note that delivery times are provided after your order has been shipped.

FREE Shipping options & delivery times:

Omniva Parcel Machines: 1-4 business days
DPD Parcel Machines: 1-4 business days

Express Shipping options to Latvia, Lithuania, and Estonia cost 4.50 EUR: 

DPD Courier: 1 business day
Venipak Courier: 1 business day

Returns

All sales at esmelabs.com are final. We accept returns only in case of damaged and broken product. In case, you received damaged bouquet please contact us via hello@esmelabs.com.

Lost Parcels

In case of lost parcel, please contact hello@esmelabs.com and we will solve the issue as soon as possible. If the parcel is lost, not delayed, we will send you a new bouquet or provide full refund.

Carrier Delays

Please note that we are not responsible for carrier delays and do not offer refunds. If the parcel is delayed, please contact carrier whether your order is still in transit.

In order to secure delivery by specific date, please choose express shipping method.